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Privacy Policy for JoeAir Ltd

1. About Us JoeAir Ltd ("we", "us", "our") is a private limited company registered in England and Wales (Company Number: 17313696). We operate as the "Data Controller" for any personal information you provide to us through our website (joeair.co.uk).

2. Personal Data We Collect We only collect personal information that you explicitly choose to send us via our online contact forms, direct email links, or telephone inquiries. This data is limited to:

  • Full Name

  • Contact telephone number and email address

  • Site installation or service address

  • Technical details regarding your heating, cooling, or ventilation systems

3. Lawful Basis and Purposes of Processing In compliance with Article 6 of the UK GDPR, we process your personal data under the following strict legal frameworks:

  • Contractual Necessity (Article 6(1)(b)): To take necessary steps at your request prior to entering into a contract (e.g., generating an accurate installation quotation or estimate) and to fulfill our obligations under an active contract.

  • Legitimate Interests (Article 6(1)(f)): To respond to general inquiries, manage our business operations efficiently, and schedule site engineering visits.

4. Data Retention We do not hold your information indefinitely. If you request a quote but do not proceed, your data is securely deleted after 12 months. If you proceed with an installation, we retain transactional and contract records for a minimum of 6 years to satisfy our statutory UK tax and corporate reporting obligations.

5. Third-Party Sharing and Security

  • No Marketing Transfers: We do not share, sell, lease, or distribute your personal details to third parties for marketing purposes.

  • Data Security: Your data is processed securely within the UK. We implement appropriate physical and electronic security measures to protect your data from unauthorized access or theft.

6. Cookies and Tracking Our website does not utilize any marketing, advertising, profiling, or analytical cookies (such as Google Analytics or Meta Pixels). Because our site uses no tracking technologies, a cookie consent banner is not legally required under current UK Privacy and Electronic Communications Regulations (PECOR).

7. Your Legal Rights Under UK data protection law, you hold the following explicit rights regarding your data:

  • The right to access a copy of the personal data we hold about you.

  • The right to request the rectification of inaccurate or incomplete information.

  • The right to request the erasure of your personal data ("the right to be forgotten"), provided it does not conflict with our statutory tax retention duties.

8. How to Complain If you have any concerns regarding how we handle your personal information, please contact us directly using the details below. You also possess the statutory right to lodge a formal complaint at any time with the UK supervisory authority, the Information Commissioner’s Office (ICO), via their website (ico.org.uk).

9. Contact Details

  • Email: info@joeair.co.uk

  • Registered Office Address: 132a High Street Bromsgrove B61 8ES